Return and Refund Policy for Workshops

1. Mosaic Art Studio uses a ticket model for sales. (similar to cinema, plane or concert tickets.)
2. A cancellation must be made 120 hours(5 days) before the scheduled event start time.
   If the guest cancels between 168 to 120 hours(7 days to 5 days) before the event, the host may collect a maximum of 50% of the booking fee as an administrative fee.
   
3. It is non-refundable when the cancellation is made less than 120 hours(5 days) before the event. (including pop-up workshop)
4. If you pay by credit card or PayPal, we will void your payment authorization and no fees will be charged. If you have paid by bank transfer, we will refund your bank account in 10 working days.
5. We suggest you check your bank statements to confirm you have received a refund.
6. Please contact your banks or us if you have encountered any payment issues
7. A reschedule must be made at least 72 hours before the event starts. We will charge a £20 per person handling fee for rescheduling made within 72 hours before the scheduled event start time. It can be paid in cash during the workshop.
8. No refunds on the day of your class. 

Return and Refund Policy for DIY Home Kits and Products

Eligibility for Returns and Refunds

1. Defective or Damaged Products:
   • If you receive a defective or damaged DIY home kit, please contact us within 7 days of receiving your order. We will provide a replacement or full refund upon verification of the defect or damage.
2. Incorrect Items:
   • If you receive an incorrect item, please notify us within 7 days. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

Non-Eligible Reasons for Returns and Refunds

1. Change of Mind:
   • We do not accept returns or offer refunds for DIY home kits if you change your mind or the recipient does not want the gift. This policy is in place to ensure the quality and integrity of our products.
2. Dislike of the Product:
   • Returns and refunds are not permitted if the recipient does not like the product after receiving it. We encourage customers to review product descriptions and images carefully before purchasing.

Return Process

1. Contact Us:
   • For eligible returns, contact our customer service team at hello@mosaicartstudio.uk within 14 days of receiving your order. Provide your order number, a description of the issue, and any relevant photos.
2. Return Authorization:
   • Once your return request is approved, you will receive a return authorization and instructions for returning the item.
3. Shipping Costs:
   • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
4. Refunds:
   • Refunds will be processed within 7 days of receiving the returned item in its original condition. The refund will be issued to the original payment method.